Do you ship to my city and location?
We are currently providing free home delivery in Bangalore, Pune, Indore and cities in Rajasthan like Jaipur, Kota, Udaipur, Jodhpur, Barmer, jaisalmer, Pali, Bikaner, Ajmer.
List of the cities we will do the free delivery on the purchase above INR 78000.00
Mysore, Pune, Solapur, Mumbai, Ahmadnagar, Kolhapur, Goa, Lavasa, Hyderabad, Chennai, Indore, Dewas, Ujjain, Bhopal, Delhi, Noida, Ahmadabad, Surat and Vadodara (Baroda)
Other area we will charge the delivery cost.
What is the estimated delivery time?
All the products are transported and delivered using our delivery network.
While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.
How do I track my order?
We try our best to deliver your product before you can even think ‘Where is it now?’ 🙂 i.e. well within 25 days of your order. In a few cases however, we take closer to our promised 25 – 60 days for delivery. In such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 15 days after order do give us a call at our customer care number or email us at firstname.lastname@example.org. Currently there is no online mechanism to check the status of your order.
What should I check when the product is delivered to me?
Please check for all the following items when the product is delivered to you:
- Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations
- In case there is some dust or a lack of shine, our installation team will be able to fix this immediately by applying a coat of wood polish or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface / polishing it
- For all products that involve assembly, please ensure that the installation team assembles the product so you are sure that all nuts and bolts are present and they fit well
- For all products that require wall installation, kindly decide prior to the installation team’s visit on the exact location in your house where you would want to place your product, and instruct the installation team to fix the product; please ensure that you have taken all necessary approvals prior for any drilling etc. that may be required to fix wall items in your apartment / home
- For all products kept on the floor, ensure that the product stands steady and straight
- Wood has natural qualities such as differing grain patterns, minimal stain differences and small knots – small knots which structurally don’t impact the product will be fully filled with putty and polished to make sure that they don’t hamper the product; knots that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hard wood products
- Hard wood products may expand a small extent during the summer months because of which some drawers may get stuck! There is nothing to worry on this front – if you give a call to our customer care team, our after-sales service team will come and minimize the expansion effect by sanding (using sand paper) on the sides of the product
- Once the product is delivered and our installation team leaves your location, we will be able to only honor manufacturing defects and other fair usage breakages